Insurance verification can stall scheduling and eat up hours of staff time. Calling the payor, waiting on hold, navigating phone menus, and repeating patient details takes focus away from patients. Especially for new patients or during annual insurance verification when coverage changes are common.

As part of Medsender’s unified platform, if the electronic coverage check has missing details, our new insurance verification automatically calls the payor for you to confirm a patient’s coverage prior to the visit without your team ever picking up the phone.

Here’s how it works:

1. Medsender detects that the electronic eligibility check has missing information.
2. Medsender AI calls the payor’s eligibility line, navigates the phone menu, and confirms active coverage and benefits.
3. Verification details are automatically added to your EHR.

The impact:

• No more waiting on hold.
• Coverage confirmed before scheduling.
• Fewer last-minute cancellations and costly claim denials.
• Hours of staff time saved each week.

Want to hear it in action?

Click here to listen to a real insurance verification call handled by Medsender’s newest automation — no staff time required.

Join our Beta Program

We’re inviting customers to join our beta program for this new automation capability. You’ll get early access, help refine the workflow, and be among the first to see how Medsender keeps expanding the automations that power your front office.

Want in? Click here to volunteer. Beta spots are limited.

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