Automatically Post Referral Updates to the Patient Chart in EMA
No extra steps. No duplicate work.

If your team uses Medsender’s free EMA integration to manage referrals, there’s a new feature that makes it easier to keep everyone in sync without needing to log into Medsender.

What’s New

You can now automatically post referral updates from Medsender straight into the patient’s chart in EMA. That means:

• Front office and call center staff stay in the loop
  Even if they don’t use Medsender, they’ll see referral updates in EMA, no more chasing down answers or bouncing patient calls around.
  
  
• Referral coordinators save time
  Key actions like sending a referral or uploading documents in Medsender now sync directly to EMA eliminating double documentation and saving clicks.
  
  
• Everyone’s on the same page
  All updates are visible in the chart, so teams can move faster and avoid confusion.
  
  

Now With User Attribution and Timestamps

Need to know who did what and when? Now you can.

We’ve expanded activity tracking across Referral Management and the Inbox. Key actions now display clear user attribution and timestamps, including:

• Referral replies
• SMS sent
• Create new chart
• Sent to chart
• Create new chart with task
• Send to chart with task
• Create task

Previously, these actions were marked with icons, but without user details. This led to confusion and manual follow-up. Now, the info’s right where you need it, no digging through emails or creating custom audit reports.

Why It Matters

• Patients don’t get bounced around
• Staff can answer questions with confidence
• Your team saves time (and sanity)
• Referral records stay clean, clear, and complete