It’s hard to believe in an age when cars can drive themselves and rockets land on barges in the middle of the ocean, many healthcare practices remain buried under mountains of paperwork. Administrative teams must manually handle paper-based processes, faxes and data entry. While these methods have long been the backbone of patient coordination, advancements in AI and automation can now relieve this burden, freeing up time for what truly matters: delivering exceptional patient care.

And keep in mind, inefficiency is not just inconvenient, it’s very expensive. Roughly 40% of a practice's budget is swallowed up by the tedious management of paperwork, phone calls and outdated systems.  

Practices must embrace automation to lighten administrative workloads. And with new technology designed to support healthcare administrative teams, now is the time to transition from time-consuming manual processes to more efficient, patient-centered solutions.

Transformative Potential

At Medsender, we like the word transformative because that's exactly what our technology does - transforms practices. Further, as Reanne Maney, revenue cycle manager of Joints In Motion Medical, notes: “Medsender’s AI advances alone have been awesome. A lot of vendors say they’re working on improvements or new capabilities. Medsender is actually doing it and delivering on their promises.” 

To better understand Medsender’s power, let’s compare old, manual systems to ones with automation.

Digital Form Processing vs. Paper Form Processing

• Non Automated: Imagine dealing with reams of paper forms. Each document is completed by hand, then stored away in crammed filing cabinets, making it nearly impossible for admins to find what they need, when they need it. Searching for documents wastes time, the risk of losing or misfiling information is constant. And with manual data entry, mistakes slip through the cracks, slowing down your workflows and causing delays. 
• Automated: Forms are filled out digitally, securely stored and instantly indexed, eliminating the need for admins to dig through documents. Documents are a click away, easily searchable, and the risk of bad data is virtually eliminated. Workflows move faster and a smoother, more reliable process frees up staff to focus on more complex tasks and patient service.

Automated Patient Intake vs. Manual Patient Intake

• Non Automated: Patients walk in and are handed a clipboard with yet another stack of forms to complete. They scribble away, struggling to remember past medical details. Admins then have to decipher messy handwriting, re-enter data and track down missing details. Errors happen, forms are incomplete, and patients are left waiting. Frustration builds for everyone and valuable time that could be spent on care is lost.
• Automated: No more clipboards, messy handwriting or corrections to make. Patients fill out forms online from anywhere before they even walk in the front door. Their information is instantly and accurately added to the system in real time. No missing data, just a seamless check-in experience. Further, admins are freed from tedious paperwork, patients are seen faster, and everyone gets back that precious commodity, time.

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Automated Referral Processing vs. Manual Referral Processing

• Non-Automated (Manual): Sending referrals via fax or paper can feel like a never-ending, stressful task. Someone has to make sure each reaches the right department and mistakes are common. Referrals get lost and mixed up causing headaches for your team and delays in patient care. Staff can spend hours every single day faxing documents, battling paper jams, machine errors, and of course, running out of paper at the worst possible moment.
• Automated: Referrals are sent and tracked automatically in real time. Everything is neatly organized digitally, so nothing slips through the cracks. The result is stress-free processes that are faster and more reliable, ensuring patients get the care they need, when they need it. Just ask Teter Orthotics. They successfully processed over 60,000 referrals, eliminating the errors and frustrations that come with a non automated faxing approach. 

Transforming the Future of Healthcare

In 2024 alone, Medsender transmitted over 52 million pages, saving practices countless hours, reducing tons of paperwork and transforming frustrating workflows into streamlined, efficient processes

It’s time to stop drowning in paperwork. It’s time to embrace the future. With Medsender and automation, medical practices don’t just change, they’re transformed.