Leave notes, ask questions, and keep your team aligned right where the work happens.

We just launched something you’ve been asking for: Comments on inbound documents are now live inside Medsender. Whether you're reviewing faxes, processing referrals, or managing assignments, your team can now leave real-time notes directly on any document.

That means no more guessing who's working on what. No more duplicate efforts. And no more searching through sticky notes, or emails for context.

Why This Matters

Until now, there hasn’t been a seamless way for internal teams to collaborate inside the document workflow. With Comments, you can:

• Add notes, updates, and questions to any inbound document
  
  
• See the full comment history with timestamps for better visibility and audit trails
  
  
• Avoid double work by marking when someone’s already handling it
  
  
• Stay organized and view updates within the document
  

For busy teams juggling high volumes, this is a game-changer.

Built for How You Already Work

Whether you’re verifying insurance, routing a referral, or handing something off mid-process, Comments makes it easy to:

• Leave real-time progress updates without editing the document itself
  
  
• Collaborate without leaving the Medsender platform
  
  
• Keep a clear record of actions, decisions, and handoffs
  

No new tools. No extra training. Just smarter, simpler teamwork.

Coming Soon: @Mentions & Notifications

Next up: @mention teammates in comments to loop them in instantly. It’s our next step toward reducing back-and-forth and making sure the right people stay in the loop - without needing to chase them down.

Try It Today

Comments are live in Inbox, Assigned, and Referral Management views. Just open any document and look for the new Comments section in the slide-out viewer.

Got feedback? Want help streamlining your workflow? Reach out to our team, we'd love to hear how comments are working for you.