Automate the Front Desk without Losing the Personal Touch

Phones are the heartbeat of a busy practice. They’re also the headache between appointment requests, test result follow-ups, and that one patient who always has “just a quick question,” – front office teams are flooded. That’s why we built MAIRA, our AI Voice Agent who answers calls, helps patients, and keeps things running even when your staff is buried under paperwork or out sick.

And now, she just got an upgrade.

MAIRA 2.0 is smarter, faster, and sounds even more like a real human. She handles inbound calls with natural conversations, helps patients schedule or reschedule appointments, answers common questions about billing or care, and even updates your EHR/EMR – all without interrupting your staff.

“MAIRA keeps our staff from having to field calls all day and patients from being frustrated by phone trees or being put on hold,” said Dr. Jessica Edwards, founder and CEO of Zara Medical. “With MAIRA, conversation and voice quality are as close to human as it gets.”

What’s New in MAIRA 2.0?

• More Human Voice & Flow: Through advanced Natural Language Processing capabilities, conversations are more natural and fluid. Reduced pause times mean MAIRA sounds more like a helpful person, not another voicebot in a customer service costume.
• Smarter Scheduling Help: Patients can book, confirm, or reschedule appointments independently, with no staff assistance required.
• Integrates with your EHR: With full ModMed API integration and compatibility with dozens of other EHRs, MAIRA can sync info, create tasks, log calls, and follow your practice’s protocols automatically.
• Detailed Call Tracking: MAIRA uploads call recordings, transcripts, and even AI-generated summaries directly into the patient’s record, making it easy to verify what was said, ensure proper follow-up, and maintain compliance documentation.
• Multilingual & Patient-Friendly: Supports nearly 20 languages, answers questions about insurance, services, and test results, and never forgets a detail.
• All-in-One UI: If you’re already using Medsender, MAIRA lives inside the same platform UI as your fax automation, referral management, and scheduling tools, with no extra tabs or systems to learn.

Always On. Always Chill. Never Calls in Sick.

MAIRA shows up every day, stays calm no matter what, and doesn’t need a parking space, benefits, or paid time off. She never calls in sick, never gets flustered, and never loses her patience with, well… your patients. She’s always in a good mood, and that kind of consistency is a game-changer for busy practices.

“We were already MAIRA fans, so we were curious what 2.0 would do, and we weren’t disappointed,” said Lacey Braun, practice administrator at Idaho Hand Center. “The even more human-like tone and conversations make patient self-service so easy. They get answers right away, and if our people are out sick or on vacation, work still moves ahead because records and reporting are up to date.”

Up and Running in Minutes

The best part? MAIRA 2.0 is available now. You can use her as a standalone AI Voice Agent or as part of the complete Medsender platform. Some practices are live in under an hour and are already seeing relief from call volume. Already a Medsender customer? Then your upgrade to MAIRA 2.0 is free.

Ready to Take a Few Things Off Your Plate?

MAIRA 2.0 handles the phones so your staff can focus on what they do best - taking care of patients. No more phone tag. No more frustration. Just one invaluable AI teammate who never calls in sick or takes paid time off.